If you're not satisfied with your purchase from BagMadness.com, you may return it within 15 days of the receiving date.  

EXCHANG:

BagMadness.com accepts exchanges for FREE when notified by email within 5 days of receiving the item.  Customer pays for all involved shipping charges.  Exchanged items are based on availability at the time of shipping.  BagMadness.com can't hold any item for exchange due to its unique style selection and fast turn around.  All exchanged items are subject to the policy listed below.

BagMadness.com Charges 15% for non-brand handbags and 20% for all Designer Brand Name Handbags* re-stocking fee and non-refundable shipping charge within 15 days of receiving your order.  All customers have to notify us by email within 15 days of receiving the merchandise. We will issue an RMA number and merchandise has to be mailed within 5 days of the notification.  Refunds are issued based on the condition upon receiving the bag as follows:

Unused Merchandise: 

Includes any item that is in new condition, still contains the original tags, and is in the original packaging. Returns will be returned to you if the bag exhibit any obvious signs of wear or are not in the condition in which they were received. All original packaging and materials including boxes, cards, attached tags and any other materials in the original shipment must be returned with your merchandise.  A restocking fee will be deducted from your total as listed below.

Defective Merchandise: 

Returns for Manufacturer defects will be accepted for replacement only.  Please note, we don't issue money back to your account in this case except for the shipping charge.  Non-Designer Name Brand Handbags: You have 15 days to notify us for a free replacement.  If the bag is Unused as listed above, you'll get a free replacement and credit for shipping it in the amount you paid us for shipping back to us.  If the bag is used and you send it back with the papers, dust cover, etc., We'll replace it for free.  Otherwise, we have to deal with based on an individual basis.  BagMadness.com will not accept returns for normal wear and tear conditions.

Designer Name Brand Handbags: 

Galian, Nicole Lee, Urban Expressions, Chocolate New York, Melie Bianco, Genuine Leather, Cee Klein and Any Item Discount 30% OFF or less,  BagMadness.com will replace the bag for free. You have 7 days to notify us in case the item is defective.   We will issue a full credit in the amount you paid in addition to the shipping cost to send it back to us (we only pay what we charged the first time).  If we can no longer provide the same style or color, a gift certificate  will be issued to use in our store. All original packaging and materials including boxes, cards, attached tags, dust cover must be returned with your merchandise whether the bag is defective or not.  If the bag has been used or any of the original items are missing, we will issue store credit only in the amount of bag.   

Incorrect Merchandise: 

Please contact us via e-mail if within 7 days, if you received an item different than what was described on the website or is the wrong color, or style than what you ordered.  Bagmadness.com takes full responsibility for such an error including paying all shipping charges involved (compensation is limited to the amount we charged you.)

******** SALES ON ALL PRODUCTS MARKED 35% OFF OR MORE ARE FINAL - NO REFUND OR EXCHANGE IS ACCEPTED EXCEPT IF THE ITEM IS DEFECTIVE.  YOU HAVE 24 HOURS TO NOTIFY BY EMAIL ONLY FOR A REPLACEMENT.  DEFECTIVE ITEM(S) MUST BE SHIPPED WITHIN 1 BUSINESS DAY TO THE ADDRESS LISTED BELOW. *******  

• Any item that has obvious signs of use, we will be returned back to you at your cost.  We have to enforce this policy as Amazon allows to sell only new handbags.
• Any item that is not in its original condition the way we shipped it even if it's defective, that's damaged, or is missing material or unattached parts such as tags, nylon bag (torn off), wrapping paper, dust cover or the bag is not nicely wrapped the you you've received it: a deduction up to 50% of item's price and non-refundable shipping charge.  Or, Trendy Handbaz has the right to refuse the item and return it back to the buyer.  This is based on individual bases.
• Any refused, unclaimed, un-deliverable or returned merchandise due to the customer's error, without RMA number or similar are subject to 25% re-stocking fee and non-refundable shipping charges.

Color Shades Variation:

Efforts have been made to display the colors of our products as accurately as possible on our site.  All the pictures listed on our store are provided by the original dealer/manufacture with permission to use.  Trendy HandbagZ doesn't alter or change any aspects to list the pictures.  Please keep in mind monitors will  play an effect of the colors you see. Also, other sellers can add more pictures to any product being sold which might be slightly off color than ours.  BagMadness.com can't be held responsible in case of the slight shade difference between the listed pictures online and when you receive it.  BagMadness.com is responsible when you receive a completely different color than you ordered.  For example, you ordered Red and you got Blue.

TO GET YOUR FULL MONEY BACK IN CASE OF A MANUFACTURER'S DEFECT OR IF WE SENT THE WRONG BAG, PLEASE UNPACK YOUR BAG BY CUTTING THE TAPE AND NOT BY TARING THE WRAPPING PAPER OFF. 

WHEN YOU SHIP ANY ITEM BACK TO US, WE APPRECIATE YOUR EFFORT TO FOLD THE BAG NICELY IN THE SAME WAY YOU'VE RECEIVED IT.