1.) I'm very confident that my credit card is good, but why it was denied and your system doesn't accept it? BagMadness.com's security system is highly sophisticated and on a constant update. It's also very sensitive to any incorrect provided data entry. If you misspell your street address or city, it will not process your credit card. The majority of credit cards approve purchases on matching the zip code, however, ours rely on the entire address. Please make sure you type in correctly. 2.) Even though my credit card was declined, I still see a charge on my online bank statement. What's going on? Every time you try to process your credit card, the transaction's amount will show on your online bank statement whether the transaction went through or not. This transactions are not real and don't mean anything? Yes, if you tried to run your credit card 10x, it doesn't mean your balance is 10 times negative. Your bank will NOT charge you NSF fees for these 10 trials. In just about 1-3 business days they will vanish. If you need to know more details about this subject, please talk to your bank management. 3.) When I placed an order with your company I noticed "PER-AUTHORIZE" next to my payment. What does it mean? PER-AUTHORIZED
means you have enough money in your account and it has been reserved for the transaction. However, the money still in your bank system and it will show the transaction in your account as it was taken. This amount will stay for several days showing as per-authorized. If we couldn't ship you within certain amount of time (depends on your bank) this amount will disappear automatically as your account was not charged.
4.) I noticed 2 amounts by Bagmadness.com for the same transaction. Was I charged twice? No. You are charged only once. When we are ready to ship you, 2-3 days before, we transfer the per-authorized amount from your bank system to ours, this is the actual charge. Please be advised, the transaction with the same amount will show up twice in your bank account, however, there is only one transaction with 2 steps. 5.) I noticed 2 charges on my account from Bagmadness.com as the 2nd is $3 more? Why? Please note, we have disclosed during the check out and you agreed to pay $3 extra if you are shipping to: You can also find this information in your order email confirmation. 6.) Do you sell "Replica", "Fake" or "Knock off" handbags? No. We only sell handbags that are similar in shape, fashion and trend to a lot of name brand companies such as: Coach, Valentino, Chanel, Chloe, Gucci, Fendi, Brighton, Balenciaga, Juicy Couture, Hermes, Jimmy choo, Miu Miu, Louis Vuitton, Dolce Gabbana , etc. Our handbags do not have any tags, logos or serial numbers of the above mentioned names.
Also, you will notice that we neither describe our handbags nor list "Designer Inspired" on our website.
7.) What about the Original Designer Handbags you sell? Nicole Lee, Urban Expressions, Ebisu, Galian, Vieta, LYDC, Nila Anthony, Chocolate NY, Tosca and Galian handbags are all new American design companies (Except LYDC which is based in London). They have been creating fascinating trendy styles and combine affordable luxury, cutting edge and elegance. We highly recommend your try them. For more details, please read our Blog. 8.) Do you take phone orders? Sorry we don't. All orders have to be submitted through our secure website to be verified to prevent fraud.
9.) I'm confused about all the terms PU leather, Patent leather, Embossed leather, etc. Can you please explain more? It is confusing indeed and we could find a better source to explain it than Wikipedia
10.) If I ask about the availability of an item, can you let know if it's in stock. Due to the fast turn over of our inventory, our answer is valid only at the moment we send you the email. If our answer is yes, it doesn't guarantee at all that the bag has been reserved for you at all. Our products are up for grab on the basis of whoever pays first. Also, we apologize that we can't answer this question on any Designer handbags such as Nicole lee, Chocolate NY, Galian, Imoshion, Urban Expression, Ebisu, LYDC , Tosca and Vieta. These Designer handbags sell very fast since our prices and selection are the best anywhere. In addition, you are protected with our 110% PRICE GUARANTEE POLICY. These designer handbags are in high demand as new designs are introduced constantly. Also, once we are sold out they are gone for good. For the above reasons we can't answer this question unless you place an order. If we are out of stock, we will inform you in 2-4 business days. Thank you for cooperation and understanding. 11.) What kind of payments do you accept?
12.) I placed my order and paid for it, it has been about a week and I still have neither received my bag nor heard from. Should I be worried? Rest assured we are working as fast as we can to fill and process your order. You will hear from us either when we email you the tracking number or sooner if there is a problem. Processing Time: As disclosed before you submitted you order by the submission button and in you email confirmation: Domestic shipping might be up to 10 business days*. HI - AK up to 12 business day. Canada shipping up to 15 business days. During any major holidays (such as: Valentine's day, Easter, Mother's day, Sweetest day and Xmas) delivery process might take up to 14 business days in addition to shipping time. Therefore, all other rules will follow accordingly.
13) Question: How do I know that my order has been accepted? When your order is paid and processed you'll get a confirmation email from us which includes your order number.
14) Question: I have returned or canceled an order and I still have not received my credit?
We process your credit within 3-5 business days after we receive your item. Please note that it takes several more business days for the money to transfer from our bank to yours.
15) I keep calling all the time but no one answers the phone! How can I get a hold of you. First, we apologize for the inconvenience. WE LOVE TO TALK TO PEOPLE AND THAT GOT US IN A LOT OF TROUBLE IN THE PAST. WE WOULD SPEND THE ENTIRE DAY HELPING LESS THAN A DOZEN OF CUSTOMERS. HOWEVER, THAT WAS UNFAIR TO OTHERS WAITING FOR HELP. THEREFORE, WE DECIDED TO ONLY RESPOND TO OUR COSTUMERS THROUGH OUR STATE OF THE ART "CRM "EMAIL SYSTEM. NOW, WE ARE ABLE TO HELP A LOT AND HANDLE SEVERAL CUSTOMERS AT THE SAME TIME. WHEN WE GET YOUR EMAIL WE TAKE OUR TIME TO LIST IN DETAILS AS MUCH INFORMATION AS WE CAN. YES AND NO ONLY ANSWERS DO NOT REFLECT OUR GRACIOUS PERSONALITY. WHEN WE NOTICE AN IMPORTANT ISSUE, WE MAKE SURE OUR MANAGEMENT GIVE YOU THE MORE ATTENTION YOU DESERVE. 16) Why BagMadness would rather not to answer questions related to colors of bags in general? BagMadness has a policy specifically regarding any question might involve color. When we describe a color of a bag, we follow what the manufacture has name it. We don't come up with the name on our own. In fashion colors name could describe a vast majority of shades, Red doesn't mean the same as you know it. It could be burgandy, wine or light almost pink. In addition, monitors varies in temperature which is measured by Kelvin. The higher the Kelvin the more blue, and the less of Kelvin the more yellow. You monitor can be adjusted this way which will highly affect the bag's color. If you have a Red bag with low kelvin monitor (yellow), the bag will look brownish. The same bag with another monitor would look purple with more kelvin (blue). BagMadness has adapted this policy: Color Shades Variation:
Efforts have been made to display the colors of our products as accurately as possible on our site. Please keep in mind monitors will also play an effect of the colors you see. Restocking fee and non-refundable shipping charge will be deducted according to our policy. The position of BagMadness in this situation is to be neutral and not comment at all. Thank you for your cooperation and understanding.
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